Based on transparency, user controls, retention, sharing, security history, and policy stability. Guidance, not a guarantee.
52/100
Risk breakdown
Transparency11/20
User Control10/20
Data Retention10/20
Data Sharing10/20
Security & History5/10
Policy Stability5/10
How this score was calculated
Privacy Plum scores tools based on transparency, user control, data retention, data sharing, security history, and policy stability. Scores are guidance, not guarantees.
Total Trust Score
52/100
Transparency
11/20
User Control
10/20
Data Retention
10/20
Data Sharing
10/20
Security & History
5/10
Policy Stability
5/10
Transparency11/20
Why this score
Transparency receives 11/20 because Privacy Plum sees limited risk signals for this tool. This is guidance based on available policy, control, retention, sharing, security, and stability signals, not a guarantee.
Good signs
Some policy information is available.
Basic account or privacy settings appear to exist.
Concerns
Some details may be broad or hard to compare.
Users may need to review settings before sharing sensitive data.
Recommended action
Use carefully and avoid sensitive uploads until you review the relevant controls.
User Control10/20
Why this score
User Control receives 10/20 because Privacy Plum sees limited risk signals for this tool. This is guidance based on available policy, control, retention, sharing, security, and stability signals, not a guarantee.
Good signs
Some policy information is available.
Basic account or privacy settings appear to exist.
Concerns
Some details may be broad or hard to compare.
Users may need to review settings before sharing sensitive data.
Recommended action
Use carefully and avoid sensitive uploads until you review the relevant controls.
Data Retention10/20
Why this score
Data Retention receives 10/20 because Privacy Plum sees limited risk signals for this tool. This is guidance based on available policy, control, retention, sharing, security, and stability signals, not a guarantee.
Good signs
Some policy information is available.
Basic account or privacy settings appear to exist.
Concerns
Some details may be broad or hard to compare.
Users may need to review settings before sharing sensitive data.
Recommended action
Use carefully and avoid sensitive uploads until you review the relevant controls.
Data Sharing10/20
Why this score
Data Sharing receives 10/20 because Privacy Plum sees limited risk signals for this tool. This is guidance based on available policy, control, retention, sharing, security, and stability signals, not a guarantee.
Good signs
Some policy information is available.
Basic account or privacy settings appear to exist.
Concerns
Some details may be broad or hard to compare.
Users may need to review settings before sharing sensitive data.
Recommended action
Use carefully and avoid sensitive uploads until you review the relevant controls.
Security & History5/10
Why this score
Security & History receives 5/10 because Privacy Plum sees limited risk signals for this tool. This is guidance based on available policy, control, retention, sharing, security, and stability signals, not a guarantee.
Good signs
Some policy information is available.
Basic account or privacy settings appear to exist.
Concerns
Some details may be broad or hard to compare.
Users may need to review settings before sharing sensitive data.
Recommended action
Use carefully and avoid sensitive uploads until you review the relevant controls.
Policy Stability5/10
Why this score
Policy Stability receives 5/10 because Privacy Plum sees limited risk signals for this tool. This is guidance based on available policy, control, retention, sharing, security, and stability signals, not a guarantee.
Good signs
Some policy information is available.
Basic account or privacy settings appear to exist.
Concerns
Some details may be broad or hard to compare.
Users may need to review settings before sharing sensitive data.
Recommended action
Use carefully and avoid sensitive uploads until you review the relevant controls.
What should I do?
Use caution with personal or company documents.
Avoid uploading sensitive files.
Review data controls.
Enable 2FA if available.
Use guidance here as risk signals, not a guarantee.
Best for
Everyday use when the data shared matches the tool's risk level.
Be careful with
Uploads, private chats, contact lists, and company documents.
Data types to avoid sharing
Passwords, financial data, health data, legal files, and confidential work files.
Safer alternatives
Coming soon: compare similar tools with stronger user controls.
Data types to be careful with
Personal documentsSchool filesBusiness filesFinancial detailsHealth informationPrivate messagesPhotos/videosLocation data
Plain-English Privacy Summary
Character.AI is scored on transparency, user controls, retention, sharing, security history, and policy stability. The current profile suggests risky overall trust guidance for everyday users and teams.
Recent Policy Changes
Character.AI updated help-center language around account controls.
Character.AI clarified how product data may be used for service improvement.
Recommended Actions
Review privacy and AI training settings before sharing sensitive information.
Limit optional personalization and ad measurement where controls are available.
Use strong account security, including two-factor authentication when offered.
Source links
Source status: Needs review
Source links point to official company pages when available. Missing sources are marked instead of guessed.
Official WebsitePrivacy PolicyTerms of Service: Source neededData Controls: Not publicly foundSecurity / Trust Center: Not publicly foundAI / Data Policy: Not publicly found